top of page

Clinic Privacy Policy

Clinic Privacy Policy 

Your privacy is important to us.  Tip of the Tongue is committed to protecting the privacy of personal information. We will not disclose personal information without consent or reasonable and lawful notice except when required or permitted by law. We protect patient privacy by: ​

  •  Collecting only the personal information required to provide speech therapy services.

  •  Advising you how your information might be disclosed and obtaining your consent

  •  Safeguarding your personal information.

  •  Sharing your personal information only for the purposes stated and agreed to in a signed consent form or otherwise permitted by law.

  •  Ensuring any associates hired to work for Tip of the Tongue who may have access to your information also protects the privacy of your information.

  •  Ensuring personal information is current, complete and accurate.

  •  Providing you access to your personal information and a mechanism for requesting corrections.

  •  Periodically reviewing our privacy policy to ensure it provides adequate protection for your personal information.​

Information collected:

The personal information collected is required in order to provide you with speech therapy services and facilitate payment for services rendered.

  • Contact information: your name, phone number, address and an emergency contact person.

  • Health information: your health history, treatment received, names of other healthcare providers, family, medical history, your subjective complaints, objective findings, diagnoses, reason for discharge, and discharge plan.

  • Financial information: your insurance benefit coverage information, credit card information, employer’s name, and other information to facilitate payment for services provided.​

What do we use your information for?

We use contact information to open and update your patient file, invoice for services, remind you of appointments and/or the need for further treatment, and to provide informational materials about our clinic. We use health information to assess, diagnose and to provide and evaluate speech therapy treatment. We use financial information to arrange payment for services rendered.​​

With whom do we share your information?

  • Contact information – may be disclosed to third-party health benefit providers/insurers when requested. ​

Health information – may be disclosed to:

  • Third-party health benefit providers and insurance companies when clarification for services rendered is requested. 

  • Other healthcare professionals also providing you with treatment.

  • Your lawyer, if you were injured in an accident.

  • Financial information – may be disclosed to your insurer or credit card company as required to facilitate payment.

Note: Personal information can also be disclosed without your consent if we are required to do so by law.​

How we protect your personal information:

  • We store physical records containing your personal information in a securely electronically using the Jane App.

  • We store electronic records on secured hardware with passwords on all computers and take care to protect screen monitors from public viewing.

  • We conduct telephone discussions with sensitivity to ensure that your personal information is not inadvertently disclosed.

  • Electronic information is transferred through secure means. 

  • We do not share your personal information outside our office for any marketing, promotional, publicity, educational, or research purposes without your consent.

  • We train associates to handle your information only through the protected measures outlined in our privacy procedures. ​

Accessing and correcting your personal information:

You can view your personal information securely on-line. We will attempt to help you understand the reasons we collect, store and use the information in your records. You may change your personal information if it is inaccurate, incomplete, no longer current, or if you believe there is a factual mistake. Requested copies of your record will be provided in a reasonable period. If there is a charge for the cost of producing a copy, we will advise you of the cost in advance.​

How long is information kept?

We are required by legislation to keep records containing personal information for 10 years from the last date of service. Or in the case of a minor, 10 years past the minor’s eighteenth birthday. After that time, we shred paper records and delete electronic ones. When discarding hardware we ensure the hard drive is destroyed.​

More information

If you have a concern about your personal information, please contact Karrie Page at 403-391-1413 or karrie@tipofthetongue.ca

bottom of page